Privacy Policy
McClelland Air Conditioning, Inc.
California Contractor License No. 345121
Last Updated: May 11, 2026
McClelland Air Conditioning, Inc. (“McClelland Air Conditioning,” “Company,” “we,” “us,” or “our”) operates the website https://www.mcclellandair.com/ and related pages, including the contact page at https://www.mcclellandair.com/contact/. McClelland Air Conditioning holds California Contractor License No. 345121 and maintains its principal place of business at 801 Marauder Street, Chico, CA 95973.
This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when visitors use the website, submit information through the website, request services, or otherwise interact with the business online.
This Privacy Policy is intended to address applicable California privacy disclosure requirements, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and the California Online Privacy Protection Act (CalOPPA), which requires operators of commercial websites that collect personally identifiable information about California consumers to conspicuously post a privacy policy. It also includes disclosures relevant to California laws affecting website tracking and communications monitoring — including the California Invasion of Privacy Act (CIPA) — as well as information regarding website accessibility.
1. Scope
This Privacy Policy applies to information collected through the McClelland Air Conditioning website, including information submitted through the website’s online contact form, as well as information collected in connection with residential and commercial HVAC inquiries, maintenance requests, construction inquiries, and related customer service communications. This Privacy Policy does not apply to information collected offline unless that information is later integrated with information collected through the website.
2. Information We Collect
The website may collect personal information that identifies, relates to, describes, or could reasonably be linked with a particular person, household, or device. Depending on how the website is used, the categories of information that may be collected include:
3. Sources of Information
Personal information may be collected:
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Directly from you — when you fill out the online contact form, call the office, or submit an inquiry through the website.
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Automatically — from devices and browsers used to access the website via cookies and analytics tools.
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From service providers — vendors that help operate the website and related business systems.
4. How We Use Your Information
Personal information may be used for the following business and commercial purposes:
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To respond to inquiries submitted through the website and provide customer support.
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To schedule estimates, maintenance, repair, replacement, installation, and other HVAC-related services.
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To communicate with customers about requested services, appointments, updates, and follow-up matters.
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To operate, maintain, secure, troubleshoot, and improve the website and related systems.
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To detect, prevent, and respond to fraud, misuse, security incidents, or unlawful activity.
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To comply with legal obligations, law enforcement requests, court orders, and other lawful process.
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To maintain records and document business transactions and service communications.
Personal information will not be used for materially different, unrelated, or incompatible purposes without prior notice.
5. Cookies and Tracking Technologies
The website may use cookies or similar technologies to support site functionality, understand website traffic, improve performance, and analyze how visitors use the site. These technologies may collect internet or network activity information and device-related data automatically when a user visits the site.
Browser settings may allow visitors to manage cookie preferences, including blocking or deleting cookies, although some website features may not function properly if cookies are disabled. As required by CalOPPA, we disclose that we do not currently guarantee a uniform response to browser-based “Do Not Track” signals, and no change to data collection practices is made when such signals are detected unless required by law.
6. Contact Form and Online Communications
The website offers an online contact form at https://www.mcclellandair.com/contact/ for visitors who want to request information, estimates, or services. When a visitor submits information through that form, the business may collect and use the submitted content to respond to the request, provide service information, schedule work, maintain customer records, and communicate regarding the matter submitted.
Privacy-related inquiries, requests to exercise California privacy rights, and accessibility-related reports may be submitted through the online contact form or by phone at 530-891-6202.
7. California Invasion of Privacy Act (CIPA)
Cal. Penal Code §§ 630–638
California’s Invasion of Privacy Act governs the interception, recording, and monitoring of electronic and telephonic communications. In compliance with CIPA:
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We do not intentionally intercept, monitor, or record telephone or electronic communications without appropriate notice and consent.
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If the website uses third-party analytics tools, session recording software, chat tools, or similar technologies that capture visitor interactions or communications content, those tools are used solely to improve website functionality and customer service — not to intercept private communications for unauthorized purposes.
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If call recording is used for quality or documentation purposes, callers will be notified at the start of the call.
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By using the website and submitting information through website-based tools, visitors acknowledge this Privacy Policy and consent to the collection and use of information as described herein to the extent permitted by law.
If additional just-in-time disclosures are required at a specific point of data collection (e.g., a chat widget or form that captures live communications), such notices will be provided at that point.
8. California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA)
Cal. Civ. Code § 1798.100 et seq.
Your California Privacy Rights
If you are a California resident, you have the following rights:
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Right to Know — Request disclosure of the categories and specific pieces of personal information collected about you in the past 12 months, including sources, purposes, and third parties involved.
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Right to Delete — Request deletion of personal information we hold about you, subject to legal exceptions.
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Right to Correct — Request correction of inaccurate personal information we maintain about you.
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Right to Opt-Out of Sale or Sharing — We do not sell your personal information or share it for cross-context behavioral advertising. If this ever changes, this policy will be updated and a “Do Not Sell or Share My Personal Information” link will be added to the homepage.
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Right to Limit Sensitive Personal Information — Where applicable, you have the right to limit our use of sensitive personal information to permitted purposes only.
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Right to Non-Discrimination — We will not deny services, charge different prices, or provide a lower quality of service based on the exercise of any CCPA/CPRA privacy right.
How to Submit a Privacy Rights Request
9. California “Shine the Light” Notice
Cal. Civ. Code § 1798.83
California residents may request information regarding the disclosure of personal information to third parties for their direct marketing purposes. Requests may be submitted by phone at 530-891-6202 or through the online contact form at https://www.mcclellandair.com/contact/.
10. California Online Privacy Protection Act (CalOPPA)
Bus. & Prof. Code §§ 22575–22579
In compliance with CalOPPA, this Privacy Policy is conspicuously posted on the McClelland Air Conditioning website. If material changes are made to this Privacy Policy, the updated version will be posted with a revised effective date. Continued use of the website following the posting of changes constitutes acceptance of those changes.
11. Disclosure of Information to Third Parties
Personal information may be disclosed to:
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Service providers and vendors — businesses that perform services on our behalf, such as website hosting, analytics, scheduling, IT support, and payment processing, subject to appropriate contractual restrictions.
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Legal or regulatory authorities — when required by law, court order, subpoena, or lawful government request.
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Successors in interest — in connection with a merger, acquisition, reorganization, or asset transfer, where personal information may be transferred as a business asset.
We do not sell personal information to third-party marketers.
12. Data Retention
Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy — including responding to inquiries, providing services, maintaining business and legal records, complying with legal obligations, and resolving disputes. Retention periods vary depending on the nature of the information and applicable business or legal need.
13. Data Security
Reasonable administrative, technical, and physical safeguards are used to help protect personal information from unauthorized access, destruction, use, modification, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. In the event of a data breach affecting California residents’ personal information, applicable notification obligations under California Civil Code § 1798.82 will be followed.
14. Website Accessibility (ADA / WCAG 2.0 Level AA)
McClelland Air Conditioning is committed to providing a website that is accessible to as many users as reasonably possible, including individuals with disabilities, in a manner consistent with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards where feasible.
If you experience difficulty accessing content on the website, using the contact form, or obtaining information from the site, please contact us:
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Phone: 530-891-6202
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Online Form: https://www.mcclellandair.com/contact/
We welcome accessibility feedback and are committed to making reasonable accommodations to improve the user experience for all visitors.
15. Minors
The website is not directed to children under the age of 13, and personal information is not knowingly collected online from children under 13 without appropriate legal authorization. If personal information is believed to have been submitted by a minor in a manner not permitted by law, please contact us so the information can be reviewed and deleted as appropriate.
16. Third-Party Websites
The website may contain links to third-party websites or services, including social media platforms. McClelland Air Conditioning is not responsible for the privacy, security, content, or practices of third-party websites. Visitors should review the privacy policies of those third parties separately.
17. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in business practices, website functionality, legal requirements, or operational needs. When changes are made, the updated version will be posted on the website with a revised effective date at the top of the policy.
18. Contact Us
For questions about this Privacy Policy, to exercise your California privacy rights, or to report an accessibility issue, please contact:
McClelland Air Conditioning, Inc.
801 Marauder Street
Chico, CA 95973Phone: 530-891-6202
California Contractor License No.: 345121
Contact Form: https://www.mcclellandair.com/contact/
Website: https://www.mcclellandair.com/